Terms of Service
Effective Date: 8 February 2026
Welcome to Rentlatch. These Terms of Service (“Terms”) are a legal agreement between you and Rentlatch. By creating an account or using our platform, you agree to these Terms. If you don’t agree, please don’t use our service.
We’ve written these Terms in plain English so you can actually understand them. No law degree required.
1. Who We Are
Rentlatch is operated by Joshua Mackus as an Australian sole trader.
- ABN: 89 678 672 150
- Location: Melbourne, Victoria, Australia
- Website: rentlatch.com
- Contact: hello@rentlatch.com
2. What Rentlatch Does
Rentlatch is a software-as-a-service (SaaS) platform that helps Victorian self-managing landlords track rental property compliance deadlines. Our service includes:
- A compliance dashboard showing upcoming deadlines for gas safety, electrical safety, smoke alarms, and minimum standards under the Residential Tenancies Act 1997 (Vic)
- Automated email reminders at 90, 30, and 7 days before deadlines
- Minimum standards checklists
- A document vault for storing certificates, inspection reports, and related documents
3. Important Disclaimers — Please Read Carefully
This is not legal advice
Rentlatch provides information to help you track compliance deadlines. We are not lawyers, and nothing on our platform constitutes legal advice. If you need legal advice about your obligations as a landlord, please consult a qualified solicitor.
This is not property management
We are not a property management service and do not act as your agent. Rentlatch is a software tool — nothing more. If you need professional property management, please engage a licensed property manager.
You remain solely responsible for compliance
Rentlatch is an informational tool to assist you. It does not replace your obligation to understand and comply with the law. You — the landlord — are solely responsible for ensuring your properties meet all legal requirements. Using Rentlatch does not transfer or reduce that responsibility in any way.
We cannot guarantee accuracy
We make reasonable efforts to keep our regulatory information current and accurate. However, laws and regulations change, and we cannot guarantee that our information is always complete, accurate, or up-to-date. Always verify requirements with official sources such as Consumer Affairs Victoria or the relevant regulatory body.
4. Eligibility
To use Rentlatch, you must:
- Be at least 18 years old
- Be an Australian resident
- Have the legal authority to enter into these Terms (either personally or on behalf of a business)
By creating an account, you confirm that you meet these requirements.
5. Your Account
When you create an account, you agree to:
- Provide accurate, current, and complete information during registration
- Keep your account information up to date
- Keep your password secure and confidential — don’t share it with anyone
- Accept responsibility for all activity that occurs under your account
- Notify us immediately at hello@rentlatch.com if you suspect unauthorised access to your account
You may not create an account using false information or on behalf of someone else without their permission.
6. Pricing and Payment
Our Plans
Free
1 property, forever free, no credit card required
Pro — $19/month AUD
Up to 3 properties
Portfolio — $39/month AUD
Up to 10 properties, multi-state support
Billing
- Paid plans are billed monthly in Australian dollars
- Payments are processed securely by Stripe — we never see or store your credit card details
- You can cancel your subscription at any time from your account settings
- When you cancel, you’ll retain access until the end of your current billing period
30-Day Money-Back Guarantee
If you’re not satisfied with a paid plan, contact us within 30 days of your first payment for a full refund. This guarantee applies to your first subscription period only.
Price Changes
We may change our prices from time to time. If we do, we’ll give you at least 30 days’ notice by email before the new prices take effect. If you don’t agree to the new pricing, you can cancel before the changes apply.
7. Acceptable Use
You agree to use Rentlatch responsibly and lawfully. You must not:
- Use the platform for any illegal purpose or in violation of any laws
- Upload content that is illegal, harmful, threatening, abusive, defamatory, or otherwise objectionable
- Attempt to gain unauthorised access to our systems or other users’ accounts
- Interfere with or disrupt the platform or servers
- Use automated tools (bots, scrapers, etc.) to access the platform without our written permission
- Resell, redistribute, or sublicense access to Rentlatch
- Reverse engineer, decompile, or attempt to extract the source code of our software
- Impersonate another person or entity
We reserve the right to investigate and take appropriate action against anyone who violates these rules, including removing content, suspending accounts, and reporting illegal activity to law enforcement.
8. Intellectual Property
What We Own
Rentlatch owns all rights to the platform, including the website, software, design, branding, logos, and all content we create. These Terms give you a limited, non-exclusive, non-transferable right to use the platform for its intended purpose — nothing more.
What You Own
You retain ownership of any documents, data, or other content you upload to Rentlatch (“Your Content”). By uploading content, you grant us a limited licence to store, display, and process it solely to provide you with the service.
9. Your Content and Uploads
You are solely responsible for any content you upload to Rentlatch. You represent that:
- You have the right to upload and share that content
- The content does not infringe anyone else’s rights (including intellectual property rights and privacy rights)
- The content is not illegal, harmful, or otherwise objectionable
We do not actively monitor or review user-uploaded content. However, we may remove content that violates these Terms or applicable law if we become aware of it.
10. Privacy and Data Handling
Your privacy matters to us. Our Privacy Policy explains how we collect, use, and protect your personal information. By using Rentlatch, you agree to our Privacy Policy.
In short: we only collect what we need to provide the service, we don’t sell your data, and we take reasonable steps to keep it secure.
11. Third-Party Services
Rentlatch uses trusted third-party services to operate:
- Clerk — Authentication and user management
- Stripe — Payment processing (we never store your card details)
- Resend — Transactional emails and reminders
- Vercel — Website hosting
- Neon — Database hosting
These services have their own terms and privacy policies. While we choose reputable providers, we cannot accept responsibility for their actions or any issues that arise from their services.
12. Limitation of Liability
To the maximum extent permitted by law:
Rentlatch is provided “as is” without warranties of any kind, either express or implied. We do not warrant that the platform will be uninterrupted, error-free, or completely secure.
We are not liable for any:
- Fines, penalties, or VCAT proceedings arising from your compliance failures
- Losses caused by missed deadlines, inaccurate information, or reliance on the platform
- Damages arising from service outages, data loss, or security breaches
- Indirect, incidental, special, consequential, or punitive damages
- Loss of profits, revenue, data, or business opportunities
Our maximum liability to you for any claim arising from or related to these Terms or your use of Rentlatch is limited to the total fees you paid us in the 12 months before the claim arose.
Nothing in these Terms excludes or limits liability that cannot be excluded under Australian Consumer Law or other applicable legislation.
13. Indemnification
You agree to indemnify and hold harmless Rentlatch, its owner, and any contractors from any claims, damages, losses, or expenses (including reasonable legal fees) arising from:
- Your use of the platform
- Your violation of these Terms
- Your violation of any law or regulation
- Your content or any infringement of third-party rights
14. Termination
Termination by You
You can close your account at any time through your account settings or by contacting us at hello@rentlatch.com. If you have a paid subscription, you’ll retain access until the end of your current billing period.
Termination by Us
We may suspend or terminate your account if you violate these Terms, engage in abusive behaviour, or if we reasonably believe continued access poses a risk to us, other users, or third parties. Where possible, we’ll give you notice and an opportunity to address the issue before termination.
Effect of Termination
When your account is terminated, you lose access to the platform and your stored data. We may delete your data after a reasonable period following account closure, in accordance with our Privacy Policy. Sections of these Terms that should survive termination (such as liability limitations, indemnification, and governing law) will continue to apply.
15. Changes to These Terms
We may update these Terms from time to time. If we make material changes, we’ll notify you by email at least 30 days before the new terms take effect.
If you continue using Rentlatch after the changes take effect, you’re agreeing to the updated Terms. If you don’t agree, you should stop using the platform and close your account.
We recommend checking this page occasionally for updates. The “Effective Date” at the top shows when the Terms were last revised.
16. Governing Law and Disputes
These Terms are governed by the laws of the State of Victoria, Australia. You agree to submit to the exclusive jurisdiction of the courts of Victoria.
Dispute Resolution: If a dispute arises, let’s try to resolve it amicably first. Please contact us at hello@rentlatch.com and we’ll make a good faith effort to work things out. If we can’t resolve the issue informally, either party may pursue the matter through the Victorian Civil and Administrative Tribunal (VCAT) or the courts of Victoria.
17. General Provisions
Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Rentlatch. They supersede any prior agreements or understandings.
Severability
If any part of these Terms is found to be invalid or unenforceable, that part will be limited or removed to the minimum extent necessary, and the rest of the Terms will remain in full effect.
No Waiver
If we don’t enforce a right or provision of these Terms, that doesn’t mean we’re waiving it. We can still enforce it later.
Assignment
You cannot transfer or assign your rights under these Terms without our written consent. We may assign our rights and obligations to another party (for example, if the business is sold), and we’ll notify you if this happens.
18. Contact Us
Last updated: 8 February 2026